FREQUENTLY ASKED QUESTIONS
Can My Child or My Mother Get Medical Attention at Urgent Care Clinic International?
Here at Urgent Care Clinic International, we treat adults, children, and the elderly. Serving as an alternative to the A&E, our Specialist Emergency Physicians are experienced in treating patients of all ages and their various concerns.
Do I Have to Make an Appointment Before Visiting Urgent Care Clinic International?
You can make an appointment with us by either calling 69105388 or through WhatsApp 88505133. Alternatively, walk-in to our clinic during the operating hours.
How Do I Get to Urgent Care Clinic International?
We are located at 181 Kitchener Road, #01-01 New Park Shopping Arcade, Singapore 208533. New Park Shopping Arcade is on the first floor of Parkroyal on Kitchener Building, there are 2 side entrances.
How Long is the Waiting Time to See the Doctor?
Normally, our doctors will be able to attend to you within 30 minutes. However, as we accept walk-in patients without appointments, our waiting time may extend a little if we have a surge of patients. Rest assured, our nurse will attend to you and assess your condition the moment you arrive, so we can prioritise the urgent conditions and keep your waiting time short.
What Are the Charges at Urgent Care Clinic International?
We are priced similar to that of private specialists, paediatricians, and public Emergency Departments. For more information about our pricing, please call our clinic.
Is Urgent Care Clinic International a 24-hour clinic?
Our clinic hours are currently 8am to 5pm on Mondays to Saturdays. We are closed on Sundays and public holidays. However, we are able to do Specialist house visits at your convenience when the clinic is closed, including Sundays and Public Holidays. These house visits can be arranged given sufficient lead time.
Can I Get a Specialist Doctor to Come to My House and What Are the Charges?
Yes, we do house visits. To schedule a house visit, our specialist doctor or nurse will do an initial assessment over the phone to determine what the condition might be, what treatment may be needed, or if it is more appropriate for the patient to go to a hospital. There will be a charge for the house-call, and additional charges will apply for tests and treatment provided.
Can I Use Medisave to Pay for My treatment?
At Urgent Care Clinic International, most treatment for accidental injuries are claimable through your Personal Accident Insurance with Medical Reimbursement plan. Additionally, certain procedures are Medisave claimable. To get a clearer understanding of the procedures covered by your insurance, do not hesitate to get in touch with us.
Will My Insurance Cover the Charges?
Most injury related conditions can be claimed via the personal accident insurance with medical reimbursement plan. Insurance plans with outpatient benefits will be applicable.
What Will Happen if I Need Admission After Seeing the Doctor in Your Clinic?
After assessment and treatment in our clinic, if admission to the hospital is required, we will arrange for medical transport to bring you to the hospital according to your preference and the facilities available.
The information provided here is to act as a guide and is not intended to be exhaustive or as a substitute for seeking medical attention. Our Frequently Asked Questions Page should not be taken as a substitute for consultation, diagnosis, or treatment. All information provided regarding charges and costs were accurate at the time of publishing, however, are subject to change based on the individual entities such as your insurance provider and/or hospital.